Contact Betting Not On Gamstop – Questions & Corrections

This page explains how to contact Betting Not On Gamstop, what we can help with and, just as importantly, what we cannot. We publish research-based guides to betting sites not on GamStop for adults in the UK. We are an independent information site, not a bookmaker, so we cannot access your betting account or resolve disputes with an operator.

What we can help with

Write to us if your message falls into one of these areas:

Corrections: a bonus term, payment method or rule on one of our pages looks out of date or wrong. Tell us which page and what you saw, and include a source if you have one.
Questions about our guides: something about wagering requirements, minimum qualifying odds, withdrawal checks or fractional odds is unclear.
Feedback and topic suggestions: a sport, market or payment issue you would like covered.
Editorial or business enquiries: if you represent a company, say who you are and what you propose. Commercial relationships do not decide how we rank or rate anything.
Reader experiences: if you have had problems with a site we feature, we want to know. We treat this as a lead to investigate, not as proof, and we cannot act as your representative.

How to send your message

Please use the contact method shown on this page or in the site footer when it is displayed. We do not publish a phone line or live chat, and we will never ask for your password, card details or bookmaker login. If anyone claiming to be us asks for these, do not respond.

Put the subject in your first line, for example "Correction: bonus expiry".
Give the page address or heading you are referring to.
Describe the problem in a few sentences, with the date you saw it.
Leave out account numbers and personal financial details.

We read messages and aim to reply to those that need an answer, but we do not promise a fixed response time.

Problems with a bookmaker: who to contact instead

We cannot get a withdrawal released, reverse a decision or reopen an account. For those problems, take these steps in order:

Use the operator's complaints procedure. Keep screenshots of the terms, your transaction history and all correspondence.
Check the licence. Many sites on our lists hold overseas licences, not a UK Gambling Commission licence. This matters because UK-licensed operators must offer access to an approved dispute resolution service, while protections with overseas operators vary and may be harder to enforce. Accepting British customers is not the same as being authorised to serve Great Britain.
Be ready for verification. Identity (KYC) and source-of-funds checks are a common cause of withdrawal delays, so respond promptly and keep documents to hand.

Our guide to trusted non GamStop casinos in the UK explains more about licensing and what to check before you deposit.

If gambling is becoming a problem

If betting is causing you stress, debt or harm, please get support before anything else. We make no claim that any betting site is completely safe, and gambling should never be treated as income or a way out of money worries.

GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133 and online chat. Check gamcare.org.uk for current opening details.
GAMSTOP: a free service that lets you self-exclude from gambling sites licensed in Great Britain, for six months, one year or five years. Sites outside GAMSTOP are not covered, so if you registered for a reason, think carefully before looking for ways around it.
Tools you control: deposit and loss limits, time-outs, and gambling blocking software on your devices.
Debt help: free and impartial advice is available from services such as StepChange and Citizens Advice.

You must be 18 or over to gamble. We do not provide betting services, and our pages are for information only.

How we handle your details

We use what you send only to answer your message and, where relevant, to check and correct our content. We do not sell your messages. Send only what is needed to explain your point.

A note on accuracy and disclosure

We may earn commission if you join a bookmaker through links on our site. That does not buy a higher position or rating. Our information was last fact-checked on 1 October 2026, and bonuses, terms and payment options change often, so always confirm the current terms on the operator's own site. If you spot something that has changed, please tell us.